Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of catsplz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***r
The product is very well described and has a really good quality, my cats like it and I am very satisfied. Many love thanks to the store❣️
Customer
My cats love them so much. They arrived quickly, look solid and can be put together in many way to keep it interessting for my cats.
K***r
My cats love this product. I like how easy it is to open and clean.
Customer
I love it! Very nice and quality. Thank you so much 🙂
A***t
super
M***z
I bought only one unit thinking it was a complete tunnel and the store sent me a message to warn me that I needed to buy two. Very grateful! Thank you! The tunnel loved my kitten.
F***o
Ok, it’s good, it’s my cat cat that has a lot of hairs
H***s
My cat loves it. It brings out the wild killer in her and prevents her from killing my furniture. Throw a little bouncy ball inside or a string toy and she goes to town on it.Surprisingly no holes in it yet despite her killer rampages.
S***a
Cool thing. you can make a tuna and you can crib. my cats loved
F***r
Merle the cat loves playing in it, kicking it around like a beach ball and just napping in it.
K***r
It is very suitable for my cat, it is very timid, this cat litter has a strong sense of security for cats. Can sleep and play, my cat loves it.
V***r
Bought this as a gift for my friend who has 2 cats at home. He told me that his cats like this litter very much, which makes me very happy, thank the store for the speed of delivery, the materials are also very good, and the shopping experience is satisfactory.
A***r
It turned out a beautiful basket and not only, the tunnel also attracts my cats, although a little in size is small